See, analyze, and improve the workflows that power your business

What’s new?

Scribe’s newest product, Optimize, helps you understand and improve how work actually happens across your organization. Instead of relying on surveys or interviews, Optimize shows you exactly how time is spent and where processes break down. Powered by AI, Optimize gives you visibility into your real workflows, identifies the biggest opportunities to drive efficiency, and provides clear, step-by-step recommendations on how to improve. For the first time, you can see your team’s work, make it better, and measure the impact — from a single screen.

How does it work?

Optimize mines workflows across your approved tools and teams, automatically. It identifies where time is spent, what slows teams down, and where the biggest opportunities for improvement are. Then it turns those insights into data-backed recommendations, with customized business cases to drive the highest ROI transformation.

FAQs

Do I have access to this today?

Not yet. Scribe Optimize is a separate product from the Scribe product you’re using today, called Scribe Capture.

Can Optimize help us standardize workflows across teams?

Yes. Optimize detects duplicated or overlapping workflows across teams and suggests ways to unify and standardize them.

Will Optimize work on mainframe or desktop applications?

Not yet. Today, Optimize works with browser-based workflows. Support for desktop apps, including mainframes and function-key-based systems, is on the roadmap.

How does workflow mining differ from capturing Scribes?

Capturing a Scribe is intentional and linear: you start recording, do your workflow from start to finish, and then stop recording. Workflow mining is automated. When enabled, it runs on approved apps, detects relevant workflows, and surfaces them without anyone having to press start or stop.

What’s getting captured?

Optimize captures workflows only for designated users and only within business apps that admins approve. Designated users must give their consent before their workflows can be mined. Anything outside those users or apps is not captured.